TERMS OF SALE AND RETURN POLICY
The owner of the TEKE Ceramics online shop (hereinafter referred to as the “Online Shop”) is Keraamika Galerii OÜ, registry code 16233143, located at Telliskivi 60a/1, Tallinn 10412, Harjumaa, Estonia
Validity of the Sales Contract, Product and Price Information
These Terms and Conditions apply to purchases made from the Online Shop.
The prices of products sold in the Online Shop are displayed next to the respective products. A delivery fee is added to the purchase price. All prices of products sold in the Online Shop are in euros.
The delivery fee depends on the buyer’s location and the selected delivery method. The delivery fee is displayed to the buyer during the checkout process.
Information about the products is provided directly alongside the respective products in the Online Shop.
Placing an Order
To place an order, the desired products must be added to the shopping cart. To complete the order, the buyer must fill in the required information fields and select the preferred delivery method. The amount payable will then be displayed on the screen and can be paid securely using the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
- Visa/Mastercard card payments
- Latvian bank links: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank links: Swedbank, SEB and Luminor
NB! When paying via a bank link, please make sure to click the “Back to Merchant” button on the bank’s website.
Payments are processed by Maksekeskus AS. Payment takes place outside the Online Shop in a secure environment – when paying via a bank link, in the secure environment of the respective bank, and when paying by credit card, in the secure environment of Maksekeskus AS. The Seller does not have access to the customer’s bank or credit card details. The contract enters into force once the amount payable has been credited to the Online Shop’s bank account.
The owner of the Online Shop is the controller of personal data and transfers the personal data necessary for processing payments to the authorised processor, Maksekeskus AS.
If the ordered product cannot be delivered because the product is out of stock or for another reason, the buyer will be notified as soon as possible and the amount paid, including delivery costs, will be refunded without delay and no later than within 14 days of sending the notification.
Delivery
Products are shipped to the following countries: Estonia, Finland, Latvia, Lithuania
The buyer can choose from the following delivery options: Omniva parcel machine, Itella Smartpost, or collection in person / handover by agreement.
The buyer bears the delivery costs, and the applicable delivery fee is displayed alongside the selected delivery method.
Domestic shipments within Estonia generally reach the destination specified by the buyer within 3–7 business days from the entry into force of the sales contract. Deliveries outside Estonia take place within 12 calendar days.
In exceptional circumstances, the Online Shop has the right to deliver the goods within up to 45 calendar days.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the Online Shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of withdrawal, the ordered goods must not be used in any way other than what is necessary to establish the nature, characteristics and functioning of the goods, in the same manner as the goods may be tested in a physical shop.
If the goods have been used for purposes other than those necessary to establish their nature, characteristics and functioning, or if they show signs of use or wear, the Online Shop has the right to reduce the refund in proportion to the decrease in the value of the goods.
To return the goods, the buyer must submit a withdrawal statement and send it by email to telliskivikeraamika@gmail.com no later than 14 days after receiving the goods.
The buyer bears the cost of returning the goods, except where the reason for the return is that the product does not correspond to the product ordered (for example, the wrong product was delivered or the product is defective).
The buyer must return the goods within 14 days of submitting the withdrawal statement or provide evidence that the goods were handed over to the carrier within the aforementioned period.
Upon receiving the returned goods, the Online Shop shall refund the buyer all payments received from the buyer under the contract without undue delay and no later than 14 days from receiving the withdrawal statement.
The Online Shop may withhold the refund until it has received the goods subject to the contract or until the buyer has provided evidence that the goods have been returned, whichever occurs first.
If the buyer has expressly chosen a delivery method that differs from the least expensive standard delivery method offered by the Online Shop, the Online Shop is not required to refund the buyer for any costs exceeding those associated with the standard delivery method.
The Online Shop has the right to withdraw from the sales transaction and request the return of the goods if the price of the goods in the Online Shop has, due to an error, been displayed substantially below the market price of the goods.
Right to Submit a Complaint
The Online Shop is liable for any non-conformity or defect in the goods sold to the buyer that existed at the time the goods were handed over and becomes apparent within two years from the date of delivery. If a defect becomes apparent within the first six months after the goods were handed over to the buyer, it is presumed that the defect existed at the time of delivery. The Online Shop is responsible for rebutting this presumption.
The buyer has the right to contact the Online Shop regarding a defect no later than two months after discovering the defect, by sending an email to telliskivikeraamika@gmail.com or by calling 55 640 892.
The Online Shop is not responsible for defects that arise after the goods have been handed over to the buyer.
If goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Shop shall refund the buyer all payments made under the sales contract.
The Online Shop shall respond to a consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct Marketing and Processing of Personal Data
The Online Shop uses the personal data provided by the buyer solely for processing the order and delivering the goods to the buyer. The Online Shop transfers personal data to companies providing transport and delivery services for the purpose of delivering the goods.
The Online Shop sends newsletters and offers to the buyer’s email address only if the buyer has expressed a wish to receive them by entering their email address on the website and indicating their wish to receive direct marketing communications.
The buyer may unsubscribe from email offers and newsletters at any time by notifying us by email or by following the instructions provided in the email containing the offers or newsletter.
Dispute Resolution
If the buyer has a complaint regarding the Online Shop, it must be submitted by email to telliskivikeraamika@gmail.com or by calling 55 640 892.
If the buyer and the Online Shop are unable to resolve a dispute by agreement, the buyer may contact the Consumer Disputes Committee.
The buyer may also use the European Union’s consumer dispute resolution platform.